What You Agree To When You Book

Last updated 2 September 2026

Who you are contracting with

Nera Safaris, 759 Azikiwe St, Dar es Salaam, Tanzania — reservation@nerasafaris.com. In these terms "we" and "us" mean Nera Safaris; "you" means the person making the booking, on behalf of everyone travelling with them.

When a booking becomes a contract

Paying a deposit on this site is a request to travel on the dates you chose. It does not by itself confirm anything. We check that we can actually run the trip and reply by email, usually within one working day.

The contract exists from the moment we confirm your dates in writing. Until then you have a paid deposit and a held date, not a booked safari.

If we cannot run your trip on your dates and you do not want the alternatives we offer, we refund the deposit in full. You are not out of pocket because we could not accommodate you.

The deposit

• The amount is shown before you pay, per traveller, and comes off your total.
• It is non-refundable once we have confirmed your dates in writing. From that point we are turning other work away and committing to guides, vehicles and camps.
• Before we confirm, it is fully refundable — including if you simply change your mind.
• If we cancel, it is refunded in full whatever stage we are at.

Prices and the balance

Prices are per person and quoted in US dollars, which is the currency we bill in. Figures shown in euros, pounds or shillings are converted at a rate we maintain by hand and are there to give you a sense of the cost — they are not the amount that will be charged. Your deposit is taken in US dollars and your card issuer may apply its own conversion and fees, which we do not receive and cannot predict.

The balance is due before you travel. We will tell you the date and the amount when we confirm. A trip is not guaranteed to run if the balance is unpaid by then.

The price covers what is listed under "What's included" on the safari you booked. Anything under "Not included" is yours to arrange and pay for.

If you cancel

Tell us as early as you can, in writing. Once we have confirmed your dates the deposit is not refundable. Whether any part of a paid balance can be returned depends on how close to departure you are and what we have already committed on your behalf — we will tell you exactly what we can and cannot recover, and why, rather than quoting a percentage at you.

If we cancel or change something

We will not cancel a confirmed trip except for reasons genuinely outside our control — serious weather, unrest, a park closure, or something similar. If we do, you choose between an alternative date, an alternative itinerary of equivalent standard, or a full refund of everything you have paid us.

Smaller changes are part of how this works. Routes move with the animals, the weather and the state of the roads; a camp may substitute an equivalent one. Your guide will explain what changed and why. Wildlife sightings are never guaranteed by anyone honest.

Your responsibilities

• Travel insurance. You must have it, covering at least medical treatment, emergency evacuation and repatriation. Much of where we go is a long way from a hospital. We may ask to see it before departure.
• Passports, visas and vaccinations. Yours to arrange and check. Entry requirements change; the current position for your nationality is what counts, not what was true last season.
• Health and fitness. Tell us about medical conditions, mobility needs, dietary requirements and allergies when you book. We can plan around a great deal, but not around something we only learn about on the day.
• Conduct. Guides' instructions around wildlife are safety instructions. We may end a trip early, without refund, for behaviour that puts people or animals at risk.

Our responsibility, and its limits

We are responsible for arranging your trip with reasonable skill and care, and for the acts of the people we engage to deliver it. We are not responsible for things genuinely beyond our control, or for losses neither of us could reasonably have expected when you booked.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not permit us to limit.

Cancellation rights for UK and EU customers

Distance-selling rules normally give consumers fourteen days to change their mind. Travel services booked for a specific date are one of the recognised exceptions, so that fourteen-day right does not apply here. This is why the deposit can be non-refundable once confirmed. Your other statutory rights are unaffected, and nothing in these terms takes away a protection your local law gives you that cannot be signed away.

If something goes wrong

Tell your guide at the time — most things can be fixed on the spot, and almost nothing can be fixed after you have flown home. If that does not resolve it, write to reservation@nerasafaris.com within 28 days of returning, quoting your booking reference. We will reply within 14 days.

Governing law

These terms are governed by the law of Tanzania, and the courts of Tanzania have jurisdiction. If you are a consumer resident in the UK or the EU, this does not deprive you of the protection of the mandatory consumer rules of the country you live in, and you may bring proceedings there.

Changes to these terms

The terms that apply to your booking are the ones published when you paid your deposit. Changes here do not alter a booking already confirmed.

See also the privacy policy and the cookie policy.